FAQs
Shop Location:
We are located in the historic Montavilla neighborhood in Portland OR.
8029 SE Stark St
Portland OR 97215
Hours: 11-6 Tuesday-Saturday, 10-4 Sunday, Closed Monday
Phone # 503 287 4242
Email: info@unionrosepdx.com
Shipping
All orders over $150 ship free! (with some exceptions for weight) We ship orders within one working day, except pre-orders and custom work. Generally we ship USPS Priority or Ground Advantage, so you should get your order within 4-5 days.
In store Pickup
Live in the neighborhood? You can place an order and select "in store pickup" for free. We just ask for two hours to get your order together, and then you can just swing by to pick it up. Orders places within 1 hour of closing will be available for pickup the next open day.
Returns
Sometimes orders don't work out and we completely understand. Just contact us, and we will email you a return shipping label, or swing by the shop anytime we're open.
No refunds on Pre-order or Custom Items. Pre-order Items qualify for store credit. Custom orders are final sale, but we will work exceptionally hard to ensure satisfaction.
In-Store: Refunds may be granted within 7 days of purchase, unworn and undamaged, with tags on if applicable. Store credit will be given from 8-30 days for current price of item on sales floor. No returns on sale items, consumables, bath and body products, or undergarments. All returns are at our discretion.
For shipped items: If you request a return within 7 days after your order arrives, we will issue a return shipping label, and full refund after item is received back at the shop. Items must be sent back to us within 3 days of you getting a return label for a refund. Returns requested within 8-30 days will be for store credit. Sale items, consumables (bath and food products), and undergarments are non-returnable.
Gift Wrap
It's free! We can ship most items in tissue, with a bow. Jewelry can ship in a jewelry box, if requested.
Custom Orders and Alterations
We can do custom orders and alterations for local customers only. Alterations are for clothing we sell, and are always handled in store at time of purchase. Stop by and see us in person!
Wholesale Inquiries for Union Rose Apparel
We occasionally wholesale or locally consign our in-store line, Union Rose Apparel. Contact us at rita@unionrosepdx.com
We stand behind our products, local artisans, and designers' work. Please send us an email if you have any questions, comments or concerns.